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Any packaging or security seals must be intact. You will be responsible for paying postage costs for the returned item(s). Any refunds or replacements will be processed upon return receipt of the returned item(s).

If you receive a damaged, faulty or incorrect item, please contact us within 3 working days to let us know and we’ll arrange to refund or replace the item(s). Any refunds or replacements will be processed upon return receipt of the returned item(s).

KT Cladding cannot be held responsible for items lost or damaged when being returned to us. Always obtain a Certificate of Posting and consider using a Signed For service.